I'm a huge fan of Zavvi. Zavvi is THE # 1 website where I buy my games, mostly during the weekly Mega Mondays. The way Zavvi is able to slash the prices of new games just 2 or 3 months after their release is incredible. Zavvi offers great value for money.
I also really like the website. It's very easy to navigate and it just takes a couple of clicks to order, both on the normal site and the mobile version. I've ordered multiple items from my iPhone. Works like a charm.
Zavvi would be my favorite webshop by far if it wasn't for one major issue: shipping and handling. Usually, it takes way too long for items to arrive. I live in The Netherlands and items generally take 2 to 3 weeks to show up on my doormat. That's WAY longer than other items I buy from the UK. I'm mostly OK with this in combination with the fantastic prices. However, a lot of the people I've recommended Zavvi to think that this is a problem. I've had too many people asking me whether I thought if their items would ever show up or not.
Besides that, the quality of the packaging isn't always good enough. I don't recommend ordering items that don't fit in a standard DVD sized enveloppe from Zavvi, I've heard numerous compleints of people whose LE's came in ruined because the boxes weren't stuffed with paper or foam to keep the items from going everywhere. That just doesn't cut it. If there's a problem and an item arrives damaged they'll fix things... But that gives you all sorts of hassle that you really don't want.
All in all I'm a very vocal supporter of Zavvi, but that would be even more so if they would improve their handling. Keep up the great work on the website and offers and improve the logistics and Zavvi would own the European market for video games.
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