Simply Scuba

Good service an product, however payment security unacceptable

Dive computer was sent promplty but only after jumping through security hurdles. I paid to have this item sent urgently. However, several hours after making my purchase and while at Heathrow waiting for a flight I was asked to provide a scan of :
1) my credit card
2) some photo ID

Simply Scuba seemed unable to give me any resaaurance as to how this data would be handled, what level of security would be used, who would have access to it or what procedures would be used to delete it. They did not seem to place any value on the security of my data.

Had I simply been reviewing this on the basis of my purchase of a dive computer I would have given them 5 stars

06 August 2012

Reply from Simply Scuba

We do apologise for the inconvenience caused by the necessary security procedures which we do have to undertake due to the current high level of internet fraud. There are certain criteria whereby our Accounts Team have to do a bank check that all details of the transaction are in order, and if our bank find an anomaly, then we are advised not to authorise the order and must obtain further identification from the customer before proceeding further. In this instance the card details provided did not match with the address details. We appreciate that this can be time consuming and frustrating, but these measures are in place to protect the customer and our Company.