Pixmania

Overall very good, one fly in the ointment!

Ordered a Canon EOS 600D camera/lens package and it was received as expected, on the morning of the intended delivery day.
Can't fault the company for that, excellent product, good price and very pleased with it.

One small issue though, the day after the camera was received, Pixmania then amended their website page for the camera to offer an extra £13.00 off the purchase of the camera with a given promo code.
I thought this was a bit off as I had paid full price for the camera and the offer wasn't new that day (it appeared it had already been running for a while, but definitely wasn't there when I bought the camera).
I contacted custoemr services and received a prompt reply stating they couldn't honour my request for knocking the £13 off my bill.
I appreciate that with the Distance Selling Regulations, I could have returned the camera, then re-bought it at the promo price but it would have cost me nearly £13 to send it back securely so it wasn't really worth the effort.

So overall, a good experience, camera very good, delivery very good but a bit of a disappointment that some old-fashioned goodwill wasn't forthcoming, so they drop a star for that.

Oh, and the instructions didn't contain an English version but I don't care about that as they are easily downloaded through the Canon website.

07 August 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review.
I am sorry that you the promo code was offered after you placed your order and that we do not offer refunds in this case and that a hard copy of your manual was not sent.
I invite you to contact me directly on rachel@pixmania.com with your order details and I would be happy ensure that a hard copy of the manual is sent out to you.
Best regards,
Rachel
Pixmania Mediator