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Reviews (1)

Xpole

Great product, a few niggles

I have used X Poles for many years, and an X Pole was the first pole that I ever danced on, or taught on. Have used several different sizes.

Really loved the original X Pole but was super disappointed with the new ones. Used them in many venues across the country and had problems in almost every venue. Love the new 40mm size and LOVE the stages, but really did prefer the old style design.

My biggest criticism about X Pole would be customer service. Messages take ages to be responded to, sometimes you don't get a response at all without calling and calling and leaving more than one message.

Really appreciate having an opportunity to feedback.

16 August 2012

Reply from X Pole

AnotherPoler,

Thank you for your lovely review. It’s great to hear your positive comments and your criticisms.

We would be very interested in learning what features of the new design you were disappointed with - please contact us at marketing@xpole.co.uk. We pride ourselves on our customer service and are very sad to learn about your negative experience - please let us know who you dealt with at X-POLE and we will ensure this is dealt with immediately. In the last few years, we have expanded our customer service department, added a technical department as well as providing full technical videos & support through our website.

Please feel free to contact us, should you have any further questions.

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AnotherPoler
Reviewer
United Kingdom

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