Darren Goldsmith´s profile

Reviews (1)


Great price. Poor customer services

We booked flights to Rome via Paris a couple of months ago for a great price. 5 weeks prior to departure we were emailed to say our flight from Manchester to Paris had been cancelled and would we accept an alternative.

We rang bravofly customer services that day and the first rep we spoke to kept thinking we were cancelling the flights. The second rep understood the problem and said he would let the airline know we have accepted the change in flight, and we would receive an email confirming it.

A week later we had still not received confirmation, so rang again, only to be told we are not a priority and that we should be patient. After 2 weeks we spoke to a supervisor and were told he would look into it and get back to us. We then rang every day to try and speak to him, but we're told he was unavailable, then last thursday when we rang we were asked if we wanted to accept the changes, we confirmed this and we were told we would recieve an email the next day, which we didn't.

Now after over 3 weeks of fighting, and with only 2 weeks left until we are meant to fly, we are still left with no flight to Paris and will not be able to connect to Rome.

Will not be using bravofly again, no matter how cheap a flight we find, and will never recommend

Update 08/08/12

After some great help from sofia, our problem was sorted within 2 hours. It should not have got to that point, but thanks for the help Sofia.

Might think about giving bravofly another chance, but only if savings warrant the risk.

Mary Jenner found this review useful

08 August 2012

Reply from Bravofly

Dear Darren,

Many thanks for posting a review and I'm glad you were able to take advantage of our deals to book flights for your trip.

Please accept my apologies that you did not receive a satisfactory level of service regarding your acceptance of the schedule change. This is not the service we expect to offer our clients and I have informed our Customer Assistance Team immediately that your change is urgent and requires immediate attention.

One of my colleagues will be in touch shortly.

Kind regards, Sofia

Darren Goldsmith´s profile

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Darren Goldsmith
United States