In my opinion this company are one big con.
Several attempts to cancel our eshop with them have failed and they continue to threaten to send our account to a debt collection agency despite phoning, and emailing to cancel the account. Wasting several hours on the phone to them. There are many reviews about them on the web, read, and avoid!
Excellent service. Good value. Second to none for keeping you informed. I had been using another lens hire company, but lack of stock and correspondence led me to using LFH...and I will not be going back.
Very well packaged, and made very easy for me to send back.
Thank you, great service all round!
Ordered on 18 July 2012 on the telephone was told 2/4 working days for eos 5Dmk3 + flash and grip (£2993) delivery time on web site for UK (YES THEY ARE BASED IN HK NOT UK) is 3-8 working days.
now on "working" day 13, and having been on hold for 31 minutes currently and not recieved any reply from 3 emails sent today I can only imagine I have been ripped off.
I was promised last Monday that my order would be shipped by Fr or Monday at the latest, so this is the deadline I have given them.
Now I just want a refund. But I fear this will now take months.
AVOID AVOID AVOID this company at all costs. I will be using a contact I have in HK to report them to the HK consumer council.
I hope to get some response today and if I do I will update my review.
OK now on day 15. Order cancelled as they couldn't deliver their second promise of the order dispatched by Monday.
Refund was made yesterday so say's Vanessa Carroll
Customer Service Manager, was it...NO! My only hope is that my bank can claw my £3000 back from them. The company trade only in fraud. I say everyone who has been wronged by them spam them with hundereds of emails everyday, write to your mp..but lets do something to stop them trading on our shores!
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