We ordered a limited edition PC game from their website, this was the only version available on the website. When the game turned up it was the standard version, worth £5.00 less. How is this when according to their website they don't sell it......
Took it in to the Gloucester store, the staff were all incredibly unhelpful including the manager, even though this was a simple case of false advertising he offered a refund through gritted teeth whilst snapping at us. Even though we had to purchase the game elsewhere and take the time to go to a store we were offered no compensation or even an apology.
In total this mistake made by PC World has cost me around £8.00 extra, I called their customer service team who refused to offer anything as a good will gesture.
I was promised a call back with regards to this complaint within 3 days, one week later still nothing. I call again and get promised a callback later that day by a manager, 24 hours later still nothing so I call again. After excuse after excuse the same guy promises a callback but refused to give me a time frame. He refused to ask the manager for a rough time frame then told me as the call had gone on for 12minutes he would have to end the call, I was halfway through speaking and he hung up.
Absolutely terrible customer service, I've been a loyal customer of PC World for many years and purchased pretty much all my computer equipment, tv, printer and consumables but after being treated this way it's fairly obvious they aren't interested in customer service of righting their wrongs. There are other companies out there that would love my business, they will get it from now on.
I wish I could give half a star as one star is way too high for them!
Two weeks ago I ordered car mats and a boot mat, 5 days later the mats for the car turn up but no boot mat and the mat for the drivers side doesn't fit! When I called them I spent 25 minutes on hold just to be told it would be a few more days for the boot mat and they would send a replacement mat out as they have two different versions even though only one is advertised on their site. If there was a delay on the boot mat why didn't they try and contact me?
I wait another 4 days, send 2 emails and hear nothing! Call them again, 20 minutes on hold and an extremely rude unhelpful man answers, they are having problems with the machine that cuts boot mats.... I'm advised it will be done in the next few days. I wait a further 4 days and send an email, no reply and no boot mat.
It's now been 2 weeks and I'm still yet to receive my boot mat, my replacement mat or any reply to my emails....
*edit* I spoke to the MD again and he told me since I left this bad review my order would be cancelled and I would receive nothing, I sent them an email after speaking with Trading Standards and like magic the replacement mat and boot mat arrive the next day.
The boot mat doesn't fit, wonderful! It's completely the wrong size/shape! I email them again, no reply, a phone call and I'm told they are looking in to it and I'll receive a phone call that afternoon, no phone call comes. Another email was sent and I left it a few more days over the bank holiday weekend but still no reply to my email so I call again, the MD tells me they have supplied over 1700 boot mats for my car so I must have given the wrong details as they have never had this happen before..... I picked the option 2001-2008 as my car was registered/built in 2006, my car is no different to any other of this year. Either they have the wrong pattern for my year of car or they sent the wrong mat, otherwise surely it would fit, wouldn't it?
After he told me about all of his happy customers and about this never happening before he informed me a refund had already been processed before the weekend and to "do as I please" with the incorrect boot mat.
Suprise suprise! One week on and no refund........
Unfortunately I'm left with no other choice but to contact trading standards, my bank and to spread the word about this horrific experience from a joke of a company.
I'll be the first to admit they offer a great price but the customer service and product isn't worth it! I ordered the Prestige mats which seem good quality but they aren't 1cm thick as advertised, they are average at best.
Please buy elsewhere, they are a terrible company to deal with! It's now over 3 weeks since I ordered and I'm still sorting problems out.
In response to the comments left by www.mrcarmats.com:
If you look at the below comments you will see a screen shot of my order from www.mrcarmats.com, I own a 2006 (56) Renault Laguna Hatchback, I chose the correct option and the only option available for my year/model of car.
Once again Colin from mrcarmats.com is full of rubbish, if you offer 2 different sets for a particular model/year then show it on your website!
I agree I said I was going away for the weekend, I also informed you I was back on Monday evening, so really there was no need to delay shipping the boot mat for 2 weeks.
Yes you did send me a different set of mats for the car which I thanked you for, I also told you you're more than welcome to the other set back and the incorrect boot mat.... if you want them back please contact me by phone to organise a pick up as I will not pay to ship them back when they were supplied incorrectly by you in the first place.
They were helpful, informative, quick and very professional.
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