Ben Paterson´s profile
Reviews (3)
Pcworld
Worst customer service I've ever received!
We ordered a limited edition PC game from their website, this was the only version available on the website. When the game turned up it was the standard version, worth £5.00 less. How is this when according to their website they don't sell it......
Took it in to the Gloucester store, the staff were all incredibly unhelpful including the manager, even though this was a simple case of false advertising he offered a refund through gritted teeth whilst snapping at us. Even though we had to purchase the game elsewhere and take the time to go to a store we were offered no compensation or even an apology.
In total this mistake made by PC World has cost me around £8.00 extra, I called their customer service team who refused to offer anything as a good will gesture.
I was promised a call back with regards to this complaint within 3 days, one week later still nothing. I call again and get promised a callback later that day by a manager, 24 hours later still nothing so I call again. After excuse after excuse the same guy promises a callback but refused to give me a time frame. He refused to ask the manager for a rough time frame then told me as the call had gone on for 12minutes he would have to end the call, I was halfway through speaking and he hung up.
Absolutely terrible customer service, I've been a loyal customer of PC World for many years and purchased pretty much all my computer equipment, tv, printer and consumables but after being treated this way it's fairly obvious they aren't interested in customer service of righting their wrongs. There are other companies out there that would love my business, they will get it from now on.
I wish I could give half a star as one star is way too high for them!
MR CAR MATS
Terrible customer service! Stay clear
Two weeks ago I ordered car mats and a boot mat, 5 days later the mats for the car turn up but no boot mat and the mat for the drivers side doesn't fit! When I called them I spent 25 minutes on hold just to be told it would be a few more days for the boot mat and they would send a replacement mat out as they have two different versions even though only one is advertised on their site. If there was a delay on the boot mat why didn't they try and contact me?
I wait another 4 days, send 2 emails and hear nothing! Call them again, 20 minutes on hold and an extremely rude unhelpful man answers, they are having problems with the machine that cuts boot mats.... I'm advised it will be done in the next few days. I wait a further 4 days and send an email, no reply and no boot mat.
It's now been 2 weeks and I'm still yet to receive my boot mat, my replacement mat or any reply to my emails....
*edit* I spoke to the MD again and he told me since I left this bad review my order would be cancelled and I would receive nothing, I sent them an email after speaking with Trading Standards and like magic the replacement mat and boot mat arrive the next day.
The boot mat doesn't fit, wonderful! It's completely the wrong size/shape! I email them again, no reply, a phone call and I'm told they are looking in to it and I'll receive a phone call that afternoon, no phone call comes. Another email was sent and I left it a few more days over the bank holiday weekend but still no reply to my email so I call again, the MD tells me they have supplied over 1700 boot mats for my car so I must have given the wrong details as they have never had this happen before..... I picked the option 2001-2008 as my car was registered/built in 2006, my car is no different to any other of this year. Either they have the wrong pattern for my year of car or they sent the wrong mat, otherwise surely it would fit, wouldn't it?
After he told me about all of his happy customers and about this never happening before he informed me a refund had already been processed before the weekend and to "do as I please" with the incorrect boot mat.
Suprise suprise! One week on and no refund........
Unfortunately I'm left with no other choice but to contact trading standards, my bank and to spread the word about this horrific experience from a joke of a company.
I'll be the first to admit they offer a great price but the customer service and product isn't worth it! I ordered the Prestige mats which seem good quality but they aren't 1cm thick as advertised, they are average at best.
Please buy elsewhere, they are a terrible company to deal with! It's now over 3 weeks since I ordered and I'm still sorting problems out.
Buyers beware!
*edit*
In response to the comments left by www.mrcarmats.com:
If you look at the below comments you will see a screen shot of my order from www.mrcarmats.com, I own a 2006 (56) Renault Laguna Hatchback, I chose the correct option and the only option available for my year/model of car.
Once again Colin from mrcarmats.com is full of rubbish, if you offer 2 different sets for a particular model/year then show it on your website!
I agree I said I was going away for the weekend, I also informed you I was back on Monday evening, so really there was no need to delay shipping the boot mat for 2 weeks.
Yes you did send me a different set of mats for the car which I thanked you for, I also told you you're more than welcome to the other set back and the incorrect boot mat.... if you want them back please contact me by phone to organise a pick up as I will not pay to ship them back when they were supplied incorrectly by you in the first place.
Reply from MR CAR MATS
Crime Prevention Products Ltd
Perfect! Quick, easy and excellent customer service.
They were helpful, informative, quick and very professional.
Reply from Crime Prevention Products Ltd
Ben Paterson´s profile
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The customer contacted us to inform us they were going on holiday and required the mats urgently. (The boot mat takes longer to produce than the car mats) the car mats were being made that day and the customer was informed on the phone that the car mats would go out that same day and the boot mat to follow.
The customer received the car mats the day before departing for holiday and informed us the Drivers mat did not fit. From the details the customer provided us with we new exactly the reason why - there are 2 different models of the customers vehicle - We detailed the reason and informed the customer that they ordered the incorrect set. We only make and supply what is ordered and we know if ordered for the CORRECT vehicle out mats fit absolutely perfectly .....
Because the customer ordered incorrectly a made to order product we are not obliged to replace, refund or exchanged as the error is due to the customer. This customer has decided to totally omit all this from his review....
As a gesture, we said we would replace the mat set ( incidentally the customer has never returned the incorrectly ordered set)
We sent the other version of mat to the customer AFTER they returned from holiday ( hence the reason for the 3 week delay the customer states in his review) but the customer appears to have omitted this bit from his review as well.
The other version of car mat fitted absolutely perfectly - Surely this clarifies and informs the you and this customer that they ordered the wrong product - but still this customer does not set it that way.
They then complained that they still had not received the boot mat. The customer was informed that we believed, based on the wrong cars mats being ordered that they wrong boot mat was ordered also and insisted he wanted what he ordered and did not want a refund.
We made and supplied the boot EXACTLY as ordered and not to our surprise it did not fit - and why -- because the customer would not take the advise of the experts who have been supplying car mats for more than 15 years. Once again because the error was not ours. We do not need to replace, refund, exchange etc the mat. but once again this customer wrongly believes they are correct. To close the matter we decided once again as a gesture to refund the customer who incidentally still has all the products!