I needed a reasonably quick delivery for a gift, and selected 2-4 working days. The checkout comes up with a 'supermarket-style' list of possible delivery days, so I clicked on a suitable one and proceeded with checkout. Not until this was completed, did I discover that the days were not for selection, but simply a list of when it might be delivered. This is a bit deceptive.
However, when I had no info about delivery by day two, I raised the query with Okabe saying I needed it by the weekend as a gift, and received a quick response advising that they had reviewed the order and would ensure delivery next day - which they did.
I think the checkout delivery style needs simplifying for clarity - but their response to my specific needs was personal and immediate. A very good example to others!
I was worried by the reviews here - which I only checked after placing an order. I was checking because DinoPC's communications could have been a bit better where they are unable to meet delivery dates. I ordered two-day delivery and, as I had heard nothing by the day of despatch, phoned to find out. I was then advised that the order would be a day late - which turned out to be the case. Apart from this everything was exactly as ordered. I waited to see if the £5 refund would be made voluntarily - which of course it wasn't - another minor silliness that took an email to resolve. A 'welcome pack' would also have been helpful, showing which drivers and installation CDs had been loaded - but that was not a major problem.
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