I had to endure the service of Yodel when I recently ordered from Boots. The first two times they tried to deliver no card was left and the tracker just says Consignee Could Not Be Reached, but the third time they managed to leave a card. I've no idea what was different the third time, but they finally managed to complete the understandably Herculean task of writing on a piece of card, so I arranged for it to be collected from the Leeds service centre, only to be told upon arrival that they had lost it. A phone number was left and they said they would ring when they had found it. The phone call, like the parcel, never materialised.
I went back today and have now been told that it was returned to Boots as it had been in the depot for ten days. It was only there that long because they did not notify me when they first received it, and then lost it. At least they found it to return it, so credit where it's due I suppose.
Also, what is the point of asking for telephone numbers when arranging collection, if they don't get used? If I take the time to arrange collection of something, that's a pretty good sign that I want it. Rather than send it back, just ring me. After waiting in their delivery office for half an hour, I can safely say it's not like they're overrun with other things to do.
Perhaps I'm being naïve, but I honestly can't understand how they can make delivering parcels so difficult. You either put it on a van to be delivered or you leave it on a shelf to be collected. I have written to Yodel with my various complaints and have asked Boots if they will resend it in the normal post. I've also sent Boots a link to this site in the hope they realise the type of company they are associating themselves with.
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