Simply Electronics Ltd.

Broken Camera resulting in no replacement and no refund!!

I purchased a camera from Simply Electronics the end of Decemeber 2011, I was really impressed with the time frame to deliver during the Christmas period and the price I had got my camera for-I was over the moon! Until April, 4 months later and the camera broke- an obvious machine error.

I sent it back under warranty for a repair using, what seemed at the time, a slow but efficient RMA form service with help from the customer service rep KELLY JAMES. I was promised an update in 10 days- I did not receive this until having to chase it up with KELLY JAMES. I was informed my camera could not be replaced but they would happily replace- all be it slow service I was still happy up until now (I was going on holidays soon and after 2 months of no camera I was beginning to get fed up).

KELLY JAMES then informed me they did not have that camera in stock any longer so I had to choose another of similar price. I did so and began to happily wait for my camera to arrive- in the promise it would be dispatched 'within the next few days'.

Two weeks later I emailed simply electronics queerying over why my camera had not been dispatched. ZOE replied explaining there was a high demand and so dispatch was taking longer than usual- how could dispatch time take longer at the start of June that it did over the Christmas sale period?!

After waiting a further two weeks...it was now July 2nd. I requested an overall cancellation and refund as I was fed up. JOANNE told me my cancellation had been respected and my request for a refund had been transferred to the relevant department.

It is now August 6th and I am waiting on a refund to enter my bank. On Thursday BENEDICK asked me to confirm my paypal details so they could arrange a transfer as the official refund time had expired, on this same day BENEDICK emailed my dad (who I asked to get involved to support men as I'm loosing the will to live) and informed him the refund was processed on the 26th July and I should check my bank account. TWO DIFFERENT STORIES.

I am going to my local citizen's advice bureau if there is no progress by the end of the week.

They have emailed out more than twice with many different reasons as to why I don't have my refund, that is still no excuse for it taking over a month for me to get some money back and giving me different excuses on the same day!! They always end with a 'rest assured'.I am not assured as I do not trust them but have given relevant details anyway in the hope of receviing it.

Charlie Wilkinson found this review useful

08 August 2012

Reply from Simply Electronics Ltd.

Dear Kirsty,

One of our reps emailed out twice with an update on this matter, as we need further information for processing the refund. Please do accept our apologies for the delays, and we look forward to completing your RMA soon.

Regards,

Vanessa Carroll