After over 15 years of being a loyal customer, I have been due for another upgrade and phoned up to see what phones were available. I try my best to do most things on line and avoid being placed on hold and rude customer service. but in this case, The online upgrade system was not very helpful. This small procedure that shouldn't take no more than a single phone call has taken over 3 weeks where I have spoken to over a dosen advisors and the whole thing has been a nightmare. I am so upset with the whole thing and they started to tell me lies when I said I had enough ad want to leave. They pass you to different teams that have no idea on what the issue is about and in a day can spend at least 2 hours on hold between different advisors and no resolution at the end. once they sense frustration and anger, advisors simply hang-up the phone with no warning and the notes on the account isn't updated, therefore I have to start from the begining everytime with new advisor. Stay away from t mobile, I feel they have too much customers now, that basic customer service is not prioritised, its all about getting new customers. customers service advisors were rude, scripted and in hurry to end the call. avoid getting T Mobile contract at all cost!!
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