I recently ordered a Netgear NAS server which failed within days due to software issues. The only option was to send it back for a replacement.
I rung them up and was able to arrange the replacement in 10 minutes, all instructions and pre-paid label sent whilst still on the phone, and the agent was very polite.
The original order was delivered withing the stated timeframe. Very happy, would use them again.
Good customer service, good prices, all the items I need. What more could you want?
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