Scott Rogers´ profile

Reviews (1)

Buywise Domestics

Failed to deliver

I chose to buy a dishwasher from Buywise based on their competitive prices and promises of speedy delivery and excellent customer service. Sadly, they failed to deliver.

Following the initial email confirmation of my order I had no further contact from Buywise. No emails, no telephone calls. I called them twice and each time was assured that my order was being processed and someone would be in touch to discuss delivery times; however, these turned out to be empty promises.

12 days after placing my order, and with no dishwasher in sight, I called them again to cancel my order. This time I spoke to Eric who was very apologetic and helpful - he arranged for a refund of my payment within a couple of hours of our conversation.

As someone who is keen to help independent companies I feel let down by this experience, especially given the glowing testimonials on the Buywise website. Sadly I have now taken my business to a high street name whose customer service can be relied upon.

Diesel found this review useful

08 August 2012

Reply from Buywise of Banbury

Hi Scott,

Thanks for your review. We are sorry to hear that you weren't happy with the service you received. Prior to your order we did inform you that ourselves and our supplier Bosch didn't have stock of the particular Dishwasher you wanted. We would only normally contact the customer once the order is ready to dispatch.

This is not our normal service as you can see from our other customer reviews. We hope that you can give the independent companies another try soon.

Apologies once again for your experience with us.

Best Wishes.

Jolyon New
Director
Buywise Domestics Ltd

Scott Rogers´ profile

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Scott Rogers
Reviewer
1971
United States

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