I chose to buy a dishwasher from Buywise based on their competitive prices and promises of speedy delivery and excellent customer service. Sadly, they failed to deliver.
Following the initial email confirmation of my order I had no further contact from Buywise. No emails, no telephone calls. I called them twice and each time was assured that my order was being processed and someone would be in touch to discuss delivery times; however, these turned out to be empty promises.
12 days after placing my order, and with no dishwasher in sight, I called them again to cancel my order. This time I spoke to Eric who was very apologetic and helpful - he arranged for a refund of my payment within a couple of hours of our conversation.
As someone who is keen to help independent companies I feel let down by this experience, especially given the glowing testimonials on the Buywise website. Sadly I have now taken my business to a high street name whose customer service can be relied upon.
Diesel found this review useful
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