We order regularly and while we have an account with you where we can place an order and pay later this can only be done for orders placed on the phone. It would be great if this was possible for online orders also rather than paying at the time of online ordering. Being able to access invoices online rather than just order information would also be helpful, as would improving your basket/checkout system to provide accurate delivery rates at the time of purchase rather than calling to take additional payment for larger orders after the order has been placed and paid for. Otherwise we generally have good experiences, but as a regular user this is just some feedback that would make the order process a lot smoother and more useful.
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