Carly Anne Harrison´s profile

Reviews (1)



This company have THE worst customer service I have ever had. I booked a holiday through their website last Saturday and paid in full. I then received a phone call informing me that the flights had not been secured and the price had increased. The flights were £63 extra in total and Low Cost would compensate me to the value of £50. I wasn't going to argue about paying an extra £13... The advisor asked if he could use the same card details and I agreed. Moments later he told me my card had declined. After checking online banking, the reason my card declined was because they had already taken the full amount for the first lot of flights. I asked if they could just take the extra £13 and was told that it was not possible. After speaking to the bank and Low Cost holidays three times I ended up waiting until Monday to see if the funds appeared back in my bank. Monday morning I receive another call from Low Cost to inform me that my flights had gone up again - by £300! They were still only willing to pay £50 towards the extra cost. I tried to reason with them that I had booked the holiday and paid for it IN FULL so it was really unfair that this had happened. I waited for a call back from a superviser, which never happened. I rang back and demanded to speak to somebody. I was transferred to a superviser who basically repeated what I had already been told as if he was reading it from a script. When I tried to argue my case he huffed and puffed down the phone - rude!!! In the end I decided to cancel because I would never want my money ending up in their pockets. I am still waiting for the rest of my money and cannot book anywhere else until I get my money back. Seeing as we were looking to travel in two weeks this is a major problem. Please be very aware of this farce of a company. And Low Cost, please don't bother with your robotic apology on here. Too little, too late.

10 August 2012

Reply from Lowcostholidays

Hello from We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Carly Anne Harrison´s profile

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Carly Anne Harrison
Manchester, United Kingdom