Made the mistake of buying a shower tray from them.
Was needed urgently, was promised delivery next week. Arrived 2 months later.
In the meantime countless emails, messages left and not replied to, delivery dates given but not adhered to, on one historic date pre and after sales sent 2 conflicting delivery dates - of course it did not arrive on either date.
What you might save money wise originally you will lose on the project delays, having to get people back on site.
We were lucky in that we ordered only one item, if you bought several things from them it could take you months to get the entire order.
They are either completely disorganised or completely dishonest. Their manager to whom everything is referred to for action, never rings back, hides behind the telephonist.
They caused us a huge amount of stress, and delayed our project so much that it delayed our house move as well.
Have now had 2 couriers accept my delivery - one cancelled as they had underquoted - still waiting refund on deposit - second one cancelled on day of collection no reason given.
while i may get a refund of both deposits, it is simply a credit note to be reused on shiply, not my money back.
this is patently unfair - i didn't cancel these jobs, just the cowboy couriers who were due to collect! shiply take the money and run the website but walk away from the problems and leave it up to you to sort it out.
This is the response from the Advertising Standards Authority who just walk away like Shiply - IF YOU USE SHIPLY EVER READ EVERY ITEM ON THE WEBSITE AND BE AWARE THAT THE COWBOY COURIERS WHO USE THEIR SITE CAN CANCEL YOUR JOB AT ANY TIME, WALK AWAY, AND IT COSTS THEM NOTHING BUT IT COSTS YOU BIGTIME.
Thank you for contacting the Advertising Standards Authority. I understand you raised concerns that shiply.com was misleading because it was not clear from the front pages that Shiply’s fee will be returned to a user’s account as time-limited credit if a job is cancelled.
We can intervene if an advertisement seems likely to be in breach of the UK Code of Non-broadcast Advertising by, among other things, being likely to provoke serious or widespread offence, risking causing significant harm or being materially misleading. We have assessed the case however we consider it unlikely such a breach has occurred in this instance. We noted that the full User Agreement is available from every page on the website and also from the “User FAQ” section as part of the “Payment & Service” questions. We noted that in section six of the User Agreement the advertiser makes clear that they charge a fee for their part if setting up the service and that if a job is cancelled the fee is returned as credit which must be used within six months. Given that customers have to utilise the service online and the User Agreement is available on the website, we do not consider it likely consumers will be mislead for the reason suggested.
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