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Reviews (1)

Rebo Trampolines

ups and downs.....!

Firstly I would like to say that my 14 ft fibre rod trampoline is exactly as I had hoped it would be - fairly easy to assemble, well made and very pleasing to look at. My children have already had lots of fun on it and will no doubt continue to do so for many years. My only complaints are around the pre ordering process. On the Rebo website it clearly states pre order with a dispatch date of xxxxxx. Don't rely on this! Somewhere on the website (or possible the confirmation email) is the advice to re check the website for the dispatch date and this is good advice as the date can change - even after you have submitted your order and PAID for the goods. Personally I don't think it is acceptable to pay for goods before they are dispatched under any circumstances, but for the company to then push the dispatch date back by a week or more, in my case it was over two weeks, (without even a courtesy email to advise) whilst still holding on to your money is just outrageous! I actually had to cancel the first order as the revised delivery date coincided with a holiday.
On the second attempt, the dispatch date didn't change but delivery didn't actually happen until 5 days after the date shown.
So in summary, great product but not so great customer service.

Norfolk Poppy´s profile

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Norfolk Poppy
United Kingdom