... a lot of the cheap offers are hedged around with odd qualifiers- you have to send in copies of some of your invoices for a rebate, usually within a very tight time-window. They're obviously hoping you'll forget and won't qualify for the discount.
Early experiences were not so good- if you had a problem, it was hard to get to talk to an actual human, and the "e-ticket" system seemed to be very delay-prone.
Not used for a while, but the experience was decidedly better, and when I had an issue with a purchase it was sorted without quibble.
I use Virgin Trains, mainly. OK until there is a problem, then the whole organisation seems to go into headless chicken mode. One particular cancellation left me hopping all sorts of random trains, and it took me 4.5 hours to get to London (normally 90-odd minutes). But the worst part was the lack of information- no-one seemed to know what was happening.
The First Class lounge is nice.
... *And* they charge a booking fee, which Virgin don't. That's all you need, really.
On top of that, their website seems to positively relish thwarting your wishes- I mainly didn't get the seat I wanted (aisle seat), unless I "gamed" the system by adding tickets to my basket until it gave me an aisle seat and then deleting the unwanted ones.
I *have* actually written to them, telling them that I won't ever use them again because their TV ads are so bad.
We had their phone service. My partner needed ADSL to allow remote working, so we enquired about their advertised "broadband for £6" or something like that. We were told it didn't apply to us, it would be £20-odd (I can't remember the exact amounts).
Then a letter arrived, welcoming us to TalkTalk broadband! The person we'd spoken to, to whom we had *firmly* said "no thanks", had signed us up. We cancelled this, of course. Then, a short while later, we got another welcome letter- we'd been signed up again!
As soon as we were out of contract, we cancelled their service and put them on our "do not use, ever" list.
Iggy Ferrier found this review useful
..unless you climb a tree.
Ed Byrne said that about Ryanair, but it's equally applicable.
I wanted to go to Amsterdam on business. The headline price looked very attractive- but *everything* costs extra- by the time I'd totted it up, it was only £1 dearer to go with Air France/KLM, a much more pleasant experience.
Then I remembered the *last* time I flew Easyjet- everything late, no information no apologies. So I emptied my "basket" and closed the site, and went with AF/KLM.
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