I am actually quite shocked to see the bad reviews for DPD. I expected they would have a much higher rating so I hope they can sort this out. I am glad that there is someone who is answering the posts though, it shows me that they do care.
With me, they have been nothing but perfect. Two online suppliers I regularly use, both use DPD and the service has genuinely been perfect where I am in South London. Most of the time I got a text first thing with delivery slot, which is brilliant and I don't see why all couriers cannot use this option. I am given an hour delivery slot and I don't have to stick around all day so can pop out and come back for delivery slot. One time I remember running home cos I thought Id be late. From the bottom of the road I could see the van parked already. Luckily, the guy was waiting for the timeslot. He could've pretended I was late, but didn't and I was so grateful. They have always come within specified time.
One thing I could say is that I wish they delivered on Saturday at no extra cost. Most people work Mon-Fri, so this is not fair. But luckily I have retired neighbours so I will post items there.
I haven't had a chance to contact customer services yet, as there was no need. I did however texted them back once to ask for the following day delivery (which is the option they give on their text) and that went smoothly.
So well done DPD, and thank you for the great service over the last couple of years.
At this day and age, when most normal people are struggling with surviving in this recession, Approvedfood is God sent. They sell the food at much lower prices. This is because the food is just about to go past the Best Before date or has recently passed it. They are legal and these sales are legit, but I know some people have problem with eating foods past Best Before date. To me this is not a problem, as I know food is safe, and I have been shopping with them for about a year.
I love that they sell some foreign made foods as well, I recently had luck to buy some Spanish vinegar which was the best vinegar I ever tried. Had to immediately re-order 10 bottles which is great, cos they were gone in no time. Also the couscous was great, and not to even mention the sweets selection. I also often ordered stuff I wouldn't normally buy, just to try them, and sometimes you don't like the taste, but at least you haven't wasted a fortune.
The courier cost is about £5 for I think 25 or 30 kg, so I just need to make sure its worth the money. The basket shows the total and individual weight of items, so you can play til you get it right. It's ever so easy to go over the limit, so set your maximum in advance (like with Ebay) and then stick to your budget.
Delivery has been fantastic too, they use DPD and I love knowing what time my delivery will arrive.
I had emailed customer services twice begging them to rush my delivery due to various personal reasons and they did. They replied to my email within an hour or two, so customer service has been impressive too.
The only negative side is that the stock goes quick. But that is totally understandable. So if you see something you like - buy it now, cos it might be gone by tomorrow.
So all I can say is: Thank you Approvedfood for helping through these tough times adn selling some great stuff.
Diana Nash found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.