andy´s profile

Reviews (1)

Worst customer service in UK

Abysmal and indifferent customer service. Truly the worst experience of buying flowers online, I would not recommend doing any form of business with serenata. Flowers arrived late and without the vase, the customer service is pathetic. They lied about the delivery and stated that an attempt had been made, 40 minutes later the package arrived. Their 100% satisfaction guarantee is worthless as are many of their web site statements. They refunded the delivery and cost of the vase and offered 50% off the next order. Why would I want to experience their dismal service again? Buy your flowers anywhere but Serenata. Visit your local florist or even your supermarket, that way you will get what you ordered and have it on time.

andy´s profile

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United Kingdom