Why can't other companies follow Marks and Spencers and John Lewis? They don't always get it right and do make mistakes. However, they have fabulous customer service, admit and correct their mistakes and importantly, don't just say 'sorry' and leave it at that. They make amends to the customer. Other companies should look to these two firms, in particular, as "best practice" and they are the benchmark to follow with the products/services they provide to the customer. Virgin Media, in particular please take note!
10 July I was to have broadband, tv and phone installed. Lovely engineer couldn't instal phone as there was no capacity? until the 29 July. First I had heard about it. Sales people conveniently don't mention this problem to customers. Numerous e-mails later I was told I would have landline at end of August - a mistake again. During many e-mails, Virgin staff asked me to phone them etc etc. I would if I had the phone. Eventually cancelled. Virgin employee called today to uplift equipment but hey he couldn't unscrew everything as he said he wasn't engineer. Asked them to send engineer out and he put everything back together again but now I have no tv picture despite having outside aerial and digital tv. Virgin have made the situation worse - yet again. I am so fed up with this company - service, attitude, lack of communication to customers and between departments is apalling. Why are they getting away with all of this?
Garry Hamilton found this review useful
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