I ordered a left and a right hand wrist support from this company on monday 6th August, paid next day delivery but due to ordering at night time this would not be delivered till wed 8th August, phoned phisio rooms.com at 1pm to ask what time my order would be with me, was told package had been sent out and would be all day delivery, by 3pm nothing came, contacted phisio room.com again, was told package should be with me by this time, was told to contact courier, they had not received package, contacted phiso room.com again, was told courier had misplaced parcel but would be delivered by 9.30 tomorrow before 9.30. spoke to manager to say i was not impressed with the company, she promised me the package would be here prior to 9.30am tomorrow. Waited for the package to arrive this morning and by 9.35 NO DELIVERY, contacted phisio rooms .com, she went to make a call to delivery depot in my area, she came back to say that due to the package not been sent out whilst after 4pm yesterday then the delivery would not be made until friday. When i placed this order i paid for next day delivery, but did not expect it till 2 days due to my ordering it late monday night as stated above. The customer service of this company did not seemed bothered with my situation or work commitments whatsoever. the reason i ordered from phisio rooms was due to the fact that I would have used up half a day to travel some 20 miles both ways to buy this product from another company, therefore I could put this time to better use as I await the arrival by post from phisio rooms. This company need to train in customer satisfaction and the first point they need to look at is sending the orders out in the first place. will never reccommend this company and will not place order ever again, was also told it will take up to 5 days for a refund.
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