john´s profile

Reviews (3)

Earthrise Foods

trouble free on line shopping

unfortunately the super greens powder tastes awful and I have to hold my nose to drink it :(

worst customer service I have ever experienced

After countless emails to both MY protein and their delivery clowns, My order eventually found its way to me over 6 weeks after being ordered ! I found out,via the only phone call I received from them ,that my order had been delivered to my address previously and signed on my behalf for BY THE DELIVERY COMPANY!! I was at work ( I work shifts and we sign in and out and did not come home until nearly 3 hours after it was delivered) and nobody was home,yet my name was on the delivery sheet. But there was no delivery and it was not left with any body else, although they did suggest that I try all my neighbors. Any way got my protein in the end. After sending a letter of complaint to MY PROTEIN, I was sent a code giving me 20% off my next order, which I thought ,fair enough I'll use that now ,before VAT get stuck on the price...The code was rejected ! you can't go wrong with 'copy paste' so I tried again ,rejected again. Emailed MY PROTEIN ..AGAIN,,they emailed back, apologized, and said they would sort it out and have it working by 12pm the following day.OK the following day tried again,It still did not work ! baring in mind how long it takes to complete the order on line, only for it to fail each time..A new email has been sent to them 2 days ago , suggesting how their 'Customer Services' could be 'enhanced' . I am still waiting for a reply.. so yes when all is going well and your items turn up great, but when things go wrong..expect nothing but Indigestion..
J.Flanagan..previous client of MY PROTEIN.

not trustworthy for delivery

check the small print. my protein say they are not liable for products not delivered to you, once the parcel has left their depot. I tracked my last parcel , and it said it was delivered and signed for at a certain time of day, when in fact I was at work ! No parcel and a forged signature !
Then try getting them to do something about it, still waiting for a response !!!!. 13/08/2012.update. having got a phone call 2 hours after writing this review,my protein phoned me and promissed to sort it out and phoneback ,or email the following day.that was last week I'M STILL WAITING.NO CONTACT .NO GOODS, BUT THEY HAVE MY MONEY !!!

Andrew Pearson found this review useful

10 August 2012

Reply from Myprotein UK & Ireland

Hello John,

Thank you for your feedback.

I am really sorry to hear that your parcel is showing as delivered after you have advised us that you were not at home.

I will pass this on to our customer service team to investigate in to for you and find out where your parcel is.

We appreciate your feedback as this will help us improve our services.

Apologies and regards, Customer Relations Team

john´s profile

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United States