Bought a set of 5 Union Jack suitcases from shopeezee less than one year ago. One has a damaged handle and I have only used the case twice. The IT cases should have a ten year guarantee on them but IT have told me I need the guarantee certificate. This was never sent to me. I only have the credit card bill of proof of purchase.
I have no idea now what to do now.
They put dirt cheap prices on their site. You can't just book it straight away - you have to send a reservation request. I got no response so phoned them just be told they can't do it for the price given and jacked the price right up.
Beware of them. I am surprised travel supermarket endorse them
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