Recently I tried to transfer 4 .co domains to another registrar which would have saved me over £80.
However, when I tried to get the auth codes to transfer the domain, 123-reg delayed the process of issuing the auth codes and never authorised the transfer of the domains to the new registrar until it was outside the transfer window. Slow and meaningless responses in the support tickets made it obvious they were well versed in delaying transfers until you were outwith the transfer window.
123-reg delayed the transfer until they couldn't be transferred and then told me that the "domains had expired and couldn't be renewed" ! Which was just a lie. I renewed the domains at a cost of £142 which I am in the process of trying to recover from them.
I have been a customer of 123-reg for several years and have about 30 domains with them and I am currently in the process of transferring every one to another registrar as I will never give 123-reg another penny for the way they have lied to me and cheated me.
Even now, while trying to transfer my other domains they are up to their same old delay tactics to prevent me from moving them by not sending the auth codes required for me to transfer them.
They have no mechanism for you to make a complaint and their customer service (if you could call it that) is terrible.
If you value your domains or your business then save yourself the hassle and don't bother with these cowboys, they don't care about your business - just their own.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook