Blackcircles.com

black mark for black circles.

arrived at allocated garage, to get job done along with oil and filter change whitch had been arranged and priced, only to be told they were to busy,but they could do job at thier dyce depot,which is about 3miles away,but ihad to transport the tyres in my own car,as i was taking time of work this was far from what was expected, as i dont see why i should use my car as a delivery van, also when job on car was completed they tried to charge me double what was quoted for oil and filter change, which i know is nothing to do with black circles,but all in all not a good experience,
look forward to your reply,

sean fitzpatrick.

10 August 2012

Reply from Blackcircles.com

Mr Fitzpatrick,

Thank you for taking the time to review your order – I am sorry to hear that our service has given cause for complaint on this occasion.

It is clear from your comments that the level of service that you have experienced at our fitting partner has fallen below an acceptable level and the matter is now under investigation.

Our customer service manager will contact you directly for further details – please accept our apologies for the inconvenience that has been caused.

Kindest regards

Blackcircles.com