Ordered a North face bag with a truly great price - miles cheaper than anywhere else. Unfortunately, item out of stock, but was contacted straight away with offer of a refund - with details on exactly when the item would be in and the offer to dispatch straight away for next day delivery - decided to 'risk' it - items came in stock when they said, were dispatched when they said and arrived exactly when they said - all with un asked for progress updates - truly excellent customer service.
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