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Ultimately a frustrating experience

Bought 2 pairs of sunglasses and 1 pair arrived no problems. The second pair were not what I wanted - an inherent problem I think when buying sunglasses from a website. I returned the wrong pair hoping for an exchange and when I had heard nothing after a week I contacted the company. Was informed at this point that the pair I wanted were out of stock and would take 8 weeks. All staff were polite but not pro-active in contacting me despite the fact I had contacted them to discuss the exchange etc before sending the wrong pair back. Ultimately lots of to-ing and fro-ing and I don't have the sunglasses I want. Have cancelled order as 8 week wait is too long.
During a 3 week period I spoke or e-mailed at least 4 different staff and all were polite.

10 August 2012

Reply from Fashion Eyewear

Dear Vivien,

We would like to thank you for your custom. We also appreciate that you have taken the time to leave us with your feedback. We are glad that you had a great experience but sad to hear that on one occasion our service was unsatisfactory.

Unfortunately, the incorrect colour code that you had entered into our online system had affected the process of your order. This can be an easy mistake to make and we apologise for any inconvenience this may have caused you.

In regards to the exchange, we had contacted you offering an alternative model however, by the time your eyewear was returned back to us this model had been sold out. This is not uncommon with popular brands such as Prada as they tend to sell out very fast.

We would like to kindly suggest that for your future purchases, if you are unsure about a product and need further assistance, please do not hesitate to contact us when placing an order.

Once again, we thank you for custom and hope that you will keep us in mind when you want to save on your designer glasses and sunglasses online.

Kind regards,

Customer Service

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Mrs F
United Kingdom