I bought my first DSLR kit from 1st Camera in Feb 2011 and had no problems whatsoever. However, last week, on a shoot my Nissin Di866 Pro Flash developed a fault, where only the pre-flash was firing. I thought the flash only had a 12 month warranty, but on speaking with 1st, they informed me that it was 2 years. Wonderful.
As I am about to go on a two week photographic holiday and really need the flash, 1st told me to return it to them and they would send the replacement out to arrive at my first destination so I won't be without it.
Communication and general customer service has been top-notch - thank uou.
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