This is an honest review of Wayfair. PLEASE save yourself the trouble and do NOT buy from these people. I ordered a "Pride Baby Shaggy Dark Brown Rug" and a "Brown Coffee Table". The rug arrived around 2 weeks later, unacceptable delivery time in my opinion. The coffee table was due to arrive a week later but to date has not yet arrived (over a month later) despite them stating that it has been delivered. Have checked with neighbours, but to no avail.
When the rug arrived we could see clearly that the colour was nothing like that seen in the picture and therefore was not suitable as did not match the furniture in the room. We contacted Wayfair and they said they would collect the item. They did. I chased up for my refund and they said they would process the refund less a pick up charge as the rug was brown "as described". What nonsense!! It may have been a dark shade of grey at best but never in a million years "brown". I am disgusted by such an unprofessional and discourteous response. Who knows where my coffee table has ended up! For the best service in my experience stick to UK retailers who have a decent reputation such as NEXT, BHS or JL. Stay well away from Wayfair.
Despite me writing to them politely affording them the chance to fix the issue at hand they have been rude and obnoxious in their responses. I will make representation to my credit card company for reimbursement of funds duly owed to me. Save yourself the headache. These guys are anything but fair.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.