Peter Gandolfi´s profile

Reviews (1)

Mercuro

Rubbish Service!

Made an order over a month ago. Was immediately informed that the items were out of stock but that they would be in stock within 1 to 2 weeks, so I made the order - mistake! They actually arrived in stock after 3 weeks. I was then told the courier would contact me and delivery would be made within 7 days.....I'm still waiting having heard nothing from the courier. I've since sent 2 emails to Mercuro's Customer Service Dept. asking them to expedite delivery because of the delay....buy they haven't even bothered to reply. I can live with delays - these things happen. All I ask is that the Customer Service Dept keeps me updated and does everything it can to sort things out. This is where Mercuro are so bad...when it's gets difficult they just ignore you! If you read the other reviews you'll see this is a recurring theme for them. Are the items good quality? No idea! Maybe one day they'll arrive - or indeed their (so-called) Customer Service Dept might even lower themselves to get them delivered for me - a customer whose money they've had for over a month!

.....Well, further to my above message - another week has now gone by! Still absolutely nothing from Mercuro's courier; absolutely nothing from Mercuro; absolutely no response from their so-called Customer Service Dept....and obviously still no items. I'll keep you all posted and sincerely hope anyone reading this review thinks seriously hard before ordering something from these people!

27 September 2012

Reply from Mercuro

Dear Peter,

Thank you for your review and I am sorry that you are disappointed. Please note that we don't have a live stock feature on our website and we do mention that delivery time scales are “subject to stock availability. We do stock a number of items; however, in most cases we rely on our suppliers as well.
It seems that you have decided to cancel you order and your refund has been already actioned.

Should you wish to place an order with us in the future, I will make sure to offer you a discount.

Please accept our apologies for any inconvenience caused.

Bailey Emma
Senior Account Handler

Peter Gandolfi´s profile

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Peter Gandolfi
Reviewer
1958
United Kingdom

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