Arati Patel´s profile

Reviews (2)

Feel Good Contact Lenses

Good

Good efficient service

Holidays Please

sold but not available!

Great service with constant contact and full response to enquiry but then..........full payment taken upfront for a total quote for a stay in 2 places and then after full payment was taken, we were advised rooms not available at that rate for dates we wanted and either had to pay more or cancel......all this 2 days before we were leaving for our holiday to Thailand. Most disappointing and left us in a panic situation and having to find accommodation on arrival. Were given a full refund but a bad service as you cannot take money for something you do not have in your possession to sell.

14 August 2012

Reply from holidaysplease.co.uk

Thank you for taking the time to provide feedback.

I have looked into the matter for you and it appears that because the decision to book the holiday was only taken very shortly before the departure date (ie a few days before) we could only get verbal confirmation from the tour operator and hotel that the rooms requested were available. We did get this confirmation and hence we proceeded with the booking. However when we actually tried to place the booking with the tour operator they said the room was no longer available and only more expensive rooms were free. This can sometimes happen with very last minute availability is used up.

We then tried to find other suitable rooms but because the departure date was so tight there simply was not enough time to find a replacement.

I am sorry that this has happened and that we have not lived up to our usual high standards of customer service. While I do not wish to make excuses, the tight timescale combined with misinformation we received from a hotel & tour operator unfortunately conspired against us.

I hope that you will give us another chance to show you what we can do in the future. Hopefully by reading our other customer reviews you will see that the experience you have had is an exception rather than the norm.

Charles
Holidaysplease.co.uk - Director

Arati Patel´s profile

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Arati Patel
Reviewer
United Kingdom

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