Great service with constant contact and full response to enquiry but then..........full payment taken upfront for a total quote for a stay in 2 places and then after full payment was taken, we were advised rooms not available at that rate for dates we wanted and either had to pay more or cancel......all this 2 days before we were leaving for our holiday to Thailand. Most disappointing and left us in a panic situation and having to find accommodation on arrival. Were given a full refund but a bad service as you cannot take money for something you do not have in your possession to sell.
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