Christian Rowlands´ profile

Reviews (3)

Pet Supermarket

Excellent service and cheapest too!

The cheapest pet food on the internet for the same brand as the high street pet supplier. Delivered straight to the door by DPD and sooner than expected with tracking of the delivery to within the hour of the delivery. Excellent option to re-deliver on a different day or leave with a neighbour is an excellent way to get the delivery made. I'll be buying all my pet food from Pet-Supermarket in the future. Excellent!!!

Tyre Shopper

Excellent service

Used tyre shopper which offered me a good price and a simple service to use. Highly recommended.

Jokers' Masquerade

Poor service for delivery and refund policy!

Ordered an outfit for delivery on Saturday for an annual carnival. Was told it would be delivered by 1pm on the Saturday. Waited in till 2pm and still no delivery. City link put on the tracking system that they put a card through the door - which they didnt. Delivery finally turned up on Tuesday after being charged £15 for a Saturday delivery. Refused the parcel as the carnival was on saturday. Jokers masquerade informed me that once they get the parcel back they would refund me the cost of the outfit but not for the delivery until
City link decide if they will pay compensation for the failed delivery.

15 August 2012

Reply from Jokers' Masquerade

Hi Christian,

Thank you very much for taking the time to provide us with your feedback. We are very sorry for the problems experienced with your delivery through City Link. In normal circumstances we are unable to compensate for a failed delivery, however, we have made a claim on your behalf to City Link due to the poor service received in this instance. Please let us assure you that your items have been refunded and our customer services team will contact you immediately once we have news from City Link on the claim. Once again we apologise for the inconvenience caused.

Kind Regards,

Christian Rowlands´ profile

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Christian Rowlands
United Kingdom