I would just like to say how awful Firebox is and to warn people of the experience i have had. Firstly i ordered a rainbow umbrella with coloured led lights, when delivered i gave to my girlfriend as her original one had broken. Inside we found they had sent the wrong one (starlight model) i proceeded to email them to get this fixed weeks went by and no reply. so i complained on here, which served to get them to actually respond to my complaint; however upon doing so i was rudely spoken to and blamed for their error!!!. Finally they agreed to the refund after another weeks wait and return details. I have also been informed they do not pay return postage which cost me £12 so of my £24 umbrella i will only see half that back effectively!!! very unhappy i shall be posting this review in several other places. Firebox are not only incompetent but also do not care about their customers
Refused to give me refund and said my item was at customs which is a lie. Worst company i have ever dealt with. If you are in the uk and want a good service and price use swift supplements best service bar none and you actually receive your products unlike these money grabbers. Seriously cant say enough bad things about this company customer service is non existent which is ironic as apparently thats a core principal for them. Please dont buy from these people i dont want you to loose your money too this is all i can do to stop it happening to others and to get some retribution for my mugging from bodybuilding.com
Robbie found this review useful
I will only buy from swift now due to their friendly service amazing prices and quick delivery. Free testers and bars make the service even more enticing. All my queries were answered in a friendly and helpful manner. I felt like i was dealing with a friend not a faceless nameless company/shop owner. Delivery was insanely quick which pleased me as other sites can take a long time. The price was a massive £15 off high street prices like GNC their price promise is a godsend for supplement which can be hugely expensive. Finally they have a lot of stock of products you don't find in many places such as Jack3d a useful tool for your needs. Will happily buy again, i literally cannot think of anything more this company could do that it does not already do to an amazingly high standard.
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