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Awful in store customer service at Lancaster store

Having lost the receipt for a microwave we bought 6 months ago I called the customer service line to see if it was possible to still get it replaced as the interior paint had peeled off and was cracked. The customer service line said I should take it back to the store and as the goods were faulty they would replace the microwave. How wrong they could be! Not only did the 'Customer Service Manager' speak to me like a naughty school child but she didn't even bother to ask what the actual fault was with the microwave and then wouldn't give me her name as it 'wasn't her policy' or put in writing the store policy on returns because 'she doesn't put anything in writing.' It may have been my fault that we lost the receipt and it may very well be the store policy not to offer refunds without it BUT firstly the phoneline and the stores should not give out conflicting information and a Customer Service Manager should learn to deal with customer complaints in a friendly and understanding manner. No-one should ever feel as frustrated and angry as I did walking out of that store today. Unhelpful, unacceptable and unfriendly. I shall never be using Argos again.

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Ben Muir
Lancaster, United Kingdom