On Friday 10/08/2012 I ordered a delivery from Griller using just eat. I placed the order at 18:30. At 20:30 I was still waiting and I called Griller to find out what had happened to my order. They told me that the food was on its way and they put the phone down. I then started from Just eat their chat help window and when I explained what happened to their Customer Service Advisor what had happened and that i was still waiting for hte delivery I was told that in the e-mail it says that the order can be updated and that the restaurant had done this.
I explained that no one had notified me and also explained that they updated it at 20:33 after I ahd called them. When I asked if they believed that this is good customer service the advisor cut me off or left the conversation.
I then Opened a new window to complain; Talked to Carla ( I think) after I explained again what had happened and about the fact that the previous advisor cut me off she told me that she was going to look into it. 30 minutes later having heard nnothing back i log off.
Seriously this is a joke and I will never order form them again.
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