I made a order (no.4567667) days ago and realised I need to change the delivery address as I am working all day so I won't be in home to sign the package, therefore I tried to contact email@example.com to change my delivery address [CARE #RZY-160127] however till now there was no one answer my email at all.
I really need the product so I have to make an other order because they did not reply my former emails!
I made another order (no. 4600411) and choose the saturday delivery yesterday(Friday) before 2pm, their website says if you order before 2pm they will do a next day delivery, but I did not even receive any email says it has been dispatched!
If I knew it won't be dispatched yesterday I won't spend £12 for saturday delivery!
Now I am totally disappointed by their services and all I need is my money back, the money for those two orders and the delivery fees!
Or at lease refund one of my saturday delivery order (include delivery fee) and change the delivery address of my first order into my work place which I have said in my emails.
Dan B found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.