Ke Wei´s profile

Reviews (1)

Myprotein.com

Horrble customer service

I made a order (no.4567667) days ago and realised I need to change the delivery address as I am working all day so I won't be in home to sign the package, therefore I tried to contact support@myprotein.com to change my delivery address [CARE #RZY-160127] however till now there was no one answer my email at all.

I really need the product so I have to make an other order because they did not reply my former emails!

I made another order (no. 4600411) and choose the saturday delivery yesterday(Friday) before 2pm, their website says if you order before 2pm they will do a next day delivery, but I did not even receive any email says it has been dispatched!

If I knew it won't be dispatched yesterday I won't spend £12 for saturday delivery!

Now I am totally disappointed by their services and all I need is my money back, the money for those two orders and the delivery fees!

Or at lease refund one of my saturday delivery order (include delivery fee) and change the delivery address of my first order into my work place which I have said in my emails.

Dan B found this review useful

13 August 2012

Reply from Myprotein UK & Ireland

Hello Ke,

Thank you for your feedback.

I'm really sorry for any inconvenience caused with regards to your messages not being responded to.

I have passed your order number and ticket ID to a senior member of the customer service team who will be in touch within the next 24hours to resolve this issue for you.

We appreciate your honest feedback as this will help us improve our services.

Apologies and regards,

myprotein.com Customer Relations Team

Ke Wei´s profile

profile image of Ke Wei
Ke Wei
Reviewer
1989
Newcastle upon Tyne, United Kingdom

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