Myprotein.com

Appalling customer service

Shocking customer service. I ordered a 5 kg bag of impact whey and instant oats. They arrived in a box the next day, however there was a 3 inch tear in the whey pouch. I have sent two emails to ask for a damaged goods return, but have had no response. This is unacceptable. I have used myprotein several times over the years and seen the prices rise, which is understandable, but there is no excuse for ignoring your customers.

Dan B found this review useful

13 August 2012

Reply from Myprotein UK & Ireland

Hello Youssouf,

Thank you for your feedback.

I'm really sorry to hear that your 5kg bag of impact whey pouch had a tear. After looking in to this for you, I can see a member of our customer service team has replied to your email on the 07/08/2012. I have forwarded the message again to you encase you missed it.

Please see the email that I have resent you for details.

Many thanks,

myprotein.com Customer Relations Team