I rang Pingo to set up an account, and assumed everything was OK. I had to send an email to verify my account, but never heard back from them. When I tried to use the service, it informed me that my account had been disabled. They would not respond to emails, and when eventually I got through to them on the phone, customer services were not able to help - they said I must email their verification team. As they do not respond to emails, there is no way I can make contact with them. I am left wondering what sort of a company that are now holding my contact details.
Bizarrely, I still keep getting promotional emails from imploring me to come back to Pingo, and even telling me that my account has been credited with £10, which I can't use. Are they going to take that from my account bank account - I hope not?
The car and staff were fine. One complaint was that I was told the fuel was included in the price, which it turned out that it wasn't. Also, I was persuaded to go for a larger car, as they said that the aircon in the small cars was inadequate, and there was no space for luggage for three people. I have subsequently hired a small car from them, and neither of these points was true. I could have saved £120 if they had advised me correctly.
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