Tim Lloyd´s profile

Reviews (2)

Pingo Phone Cards

Very unimpressed

I rang Pingo to set up an account, and assumed everything was OK. I had to send an email to verify my account, but never heard back from them. When I tried to use the service, it informed me that my account had been disabled. They would not respond to emails, and when eventually I got through to them on the phone, customer services were not able to help - they said I must email their verification team. As they do not respond to emails, there is no way I can make contact with them. I am left wondering what sort of a company that are now holding my contact details.

Bizarrely, I still keep getting promotional emails from imploring me to come back to Pingo, and even telling me that my account has been credited with £10, which I can't use. Are they going to take that from my account bank account - I hope not?

13 September 2012

Reply from Pingo.com

Tim Lloyd,

Please note that its a holiday in the States and we are responding to try to address your concern. With out being able to look into your account it seems that you tried to create a new account which are system does not allow. Since it seems you had an account before. It seems like you just need help logging into your old account. pingoaccountverification /at/ p.i.n.g.o. dot com can assist you with this matter.

- Customer Service

9/13/12 Update:

We did not get a response from this customer as requested. However after investigating, we were able to locate this account and activate it. It should work properly from this point on.


One niggle

The car and staff were fine. One complaint was that I was told the fuel was included in the price, which it turned out that it wasn't. Also, I was persuaded to go for a larger car, as they said that the aircon in the small cars was inadequate, and there was no space for luggage for three people. I have subsequently hired a small car from them, and neither of these points was true. I could have saved £120 if they had advised me correctly.

Tim Lloyd´s profile

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Tim Lloyd
Male, 1953
United Kingdom