So I ordered my ukulele and settled down to wait. I was informed by e-mail that it was not in stock and they were waiting for stock. I called a few days later and was given an approximate delivery date
A week later (and earlier than expected) it arrived (DPD sent me a one hour slot nice and early so I could make plans)
The uke was faulty and had a buzz in the G so I filled in the online returns form and had a phone call from Gaynor in returns to arrange pick up. Again I was given a one hour slot and it was all fine. A new uke arrived in the same fashion a few days later
Good customer service!
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