Hi. Thanks for your review. I'm sorry to hear that you didn't receive tracking information. Unfortunately we had an issue with our dispatch systems whilst undergoing development at your particular time of ordering. Our IT department have resolved the problems and everything is back online. Please be aware that all orders should receive tracking information within 24 hours of ordering. Please feel free to get in touch with myself directly if you require any further information. Kind regards, Aaron - The HudsonReed Team