Debbie Chan-Lok´s profile

Reviews (5)

Sustainable Furniture

Fantastic furniture, affordable prices, excellent delivery service

I first came across Sustainable Furniture when I was looking for a root tree table, similar to the one on Saturday Morning Kitchen. When I realised that they had them, my friend and I travelled all the way from Surrey to Cornwall to have a look. The range of furniture was very good and the table simply beautiful. The staff in the showroom were very helpful and knowledgeable and I ordered one straight away. As this table is being shipped abroad they kept it for me until now, October, and it has been delivered. The root, which is very heavy, was appropriately wrapped in bubble wrap and was delivered first. The table top, which is 2m in diameter, and even heavier, was delivered yesterday, by two very nice delivery people. They delivered it straight into our storage room with great patience and good humour even though they had had a nightmare journey, with delays on the M5 and generally terrible traffic in London.

I also bought a 1.2m teak root vase and a reclaimed teak mirror, both of which are stunning. I am really looking forward to seeing it all in place in our holiday home.

I would not hesitate to recommend Sustainable Furniture to my friends and will be using them again in the future.

03 October 2013

Reply from Sustainable-Furniture LTD

Thank you for your kind words Debbie. We are very pleased that you are happy with the service and products you have received from Sustainable Furniture.

We are sure that your BBC Saturday Kitchen style root table and other items will look stunning in your holiday home.

We look forward to doing business with you again in the future.

Kind regards,
The Sustainable Furniture Team

Some problems

I ordered a new shower tray, door and shower head from Betterbathrooms. They all arrived on time. Unfortunately, as I am not a plumber, I bought a slim line shower tray (I think they look much nicer than the other ones) I didn't know that I would also need to buy a kit that included the legs. When I have bought shower trays in the past they have come with the legs. When my plumber realised that the legs weren't included, I contacted Betterbathrooms and asked where they were. I was told that I should have bought the extra kit and that I would need it in order to plumb in the tray as it was also going on a concrete floor. As I didn't want the plinth that came with the kit I asked if it was possible to just buy the legs. I was told that someone would get back to me. Unfortunately no one did. I contacted the company again (on the same day, late afternoon) and was told that the legs were around £44, and that with delivery they would cost about £60. The cost of the complete pack, with the plinth was around £61, so I decided to order the complete pack, only to be told then that they were out of stock and even if they were in stock I would not receive them the next day as it was too late for a next day delivery. So i had a plumber who couldn't do any work, and a tiler who was waiting to tile the shower room after the tray was installed and no kit. The next day I spoke to Dave in the Wigan office. He was very helpful and suggested that I buy a kit that contained four legs and have my plumber put supports under the middle of the shower. Thank goodness he suggested this as I was desperate to get the equipment needed to complete the installation.

I had also bought a shower head that was too small, so I ordered another one. This was on a next day delivery but actually took two days to get to me. I did phone to complain about this and spoke to someone in customer services. She was very helpful, found out when the delivery was occurring and said she would try to get the cost if the delivery refunded. I still haven't heard anything from Betterbathrooms regarding this. It should be automatically refunded if the items don't arrive on time, there is nothing to think about.

Overall I would say that Betterbathrooms are good value for money. Their staff are helpful, but it would be a good idea if there was a pop up when ordering these slim line shower trays asking if feet are needed as they are not included. After all there is a pop up offering accessories etc. Also refunds on delivery charges should be automatic if they do not arrive on time.


Good quality products, discounted prices and good service

I have been using Achica now for some time and think the site is great. There are a lot of good quality products, they come very well packaged. The only downside is that you sometimes have to wait for a while for delivery.

Outstanding Service and product

I am very pleased with my cloakroom corner cupboard/hand basin and tap. The quality is very good for the price of the items and I am very happy that I bought them.

They arrived the day after I purchased them online and were well packaged. I am very pleased with the service I received from


Very pleased with this purchase

I had been looking for this product for my grand child's birthday but had been unable to find it with a good delivery time. This company had them in stock and delivered in time. Thanks.

Debbie Chan-Lok´s profile

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Debbie Chan-Lok
Female, 1961
Epsom, United Kingdom