Mr Grant´s profile

Reviews (9)

Stewart Golf

Offer was too good to turn down.

Was intending to buy cover for my push trolley and this offer came along at the right time. Well pleased, Steward Golf come up trumps again.

Animed Direct

Great service

Fast delivery, no issues whatsoever.

Furniture Choice

Excellent product and service

Purchasing couldn't be easier, communication was excellent.
Would use again in a heartbeat and would highly recommend to anyone.

Complete Care Shop

First Class Service

Absolutely no problem with purchase, arrived very quickly and was communicated at all stages of purchase process.

Event Mobile Tyres

Absolutely perfect service, won't find better.

Extremely pleased with everything about the service.
Shopped around before committing to Event tyres, I am so pleased I made the right choice. Would highly recommend to anyone. Will definitely use them again.

The Cotswold Company

Excellent product, delivery time poor.

Delivery estimate at least 6 weeks overdue from original date quoted. Only contact made was twice informing me about new expected delivery dates with no apologises.
Eventually arranged a delivery date, product did not arrive, then on contacting the whereabouts was informed it was booked in for the following week.
Delivery was upgraded, for the delivery men to unpack etc but on arrival they were not aware of that.
Having said all that the ordering was easy and product is of excellent quality.
Would I use again? Only if delivery was guaranteed.

23 May 2013

Reply from The Cotswold Company

Mr Grant,

I'm very sorry that your order took longer to come into stock than initially anticipated. I'm glad to hear that we managed to at least keep you up to date on the progress of the order but it sounds like we weren't nearly apologetic enough when delivering this disappointing news. The standard of our communications is paramount and especially so when things haven't gone as they should, with that in mind I very much appreciate you bringing this to our attention and will make sure that we learn from this experience in future.

My apologies also for the confusion regarding your delivery arrangements, I'm glad the product you have purchased is satisfactory now you have received it and if you require any reassurance regarding delivery should you place a future order then please do feel free to contact me directly.

Barry Clare
Customer Services Manager
0844 984 0444

golfbase.co.uk

Excellent deal

Used special offer deal giving excellent valve to trousers, major saving compared to other outlets. Delivered promptly. Highly recommend.

Garden4less

Won't do better

Superb service, very quick delivery.

Age Partnership

Look no further.

I am very impressed with the professionallism of the company and in particular my adviser Chelsea, everything was explained in detail making the whole process stress free. The whole deal was done very quickly and I was kept up to date every step of the way.
I have another pension due and will have no hesitation in using Age Partnership again.

Mr Grant´s profile

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Mr Grant
Reviewer
United Kingdom

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