Mr S Dearing´s profile

Reviews (2)

electroquip

Excellent service and customer support

We use Electroquip in Sittingbourne to source all our pneumatic parts and spares. Their product knowledge is first class and their customer service is outstanding. Nothing is too much trouble.

Express Tools Ltd

Lead times and stock availability not made clear on website

Disappointed to learn that after paying for the item, it was was not available for 2 weeks. Should be notified of lead time and/or availability on website prior to paying for the product.

13 August 2012

Reply from Express Tools Ltd

Hi Mr. Dearing,

Thank you for your review.
I would like to say in our defense that in this case the manufacturers were out of stock and we sent you an email shortly after receiving your order to say that the steps would take 12 to 14 days and gave you the option to cancel your order. You replied " Thanks for letting me know. 12 to 14 days delivery time will be fine.
Thanks,
Simon. "

Mr S Dearing´s profile

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Mr S Dearing
Reviewer
United Kingdom

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