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Reviews (1)

Fringes Rugs

Colour lighter than on expected and no return possible.

I ordered a 4'x4' rug in Vixen colour and was contacted to see if I would like to have a more precise size if desired. I did not need this option although I thought that it was a good service. When I received the rug it was a much paler colour than on the website. There are no labels or details attached to the back of rug. I asked if I could return it, however but was told that I couldn't as it was custom made at 4'x4'.

17 August 2012

Reply from Fringes Rugs Ltd

Hi Sheila
Thank you for your review, and I do believe your comments are fair and helpful to all consumers who buy soft furnishings online. Sometimes, albeit rarely, the exact colour shade of the rug may look slightly different depending upon the settings of the device you're viewing it from - so its always a good idea to try and view a rug in a shop or showroom like ours if exactness of colour is required. And its worth noting that all rugs bought from us online or in store (unless custom made) can be returned for an immediate refund up to 30 days after delivery.
So, unfortunately as you rug was custom made Sheila we were unable to offer a refund sorry.
Regards
Adrian

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sheila
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United Kingdom

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