Was very happy to pay the shipping charge to get a proper courier (i.e. not Yodel) to deliver the item, which arrived the next day.
I experienced the following errors with my order:
1st. Bed delivered without headboard due to "human error".
2nd. Bed frame was missing slats.
3rd. Replacement slats arrived, but were for a different bed, so were unusable (didn't fit).
4th. Correct replacement slats were supposed to be sent but they forgot to send them.
5th. Same day courier sent the correct replacement slats, but again, they were for the wrong bed.
It took around 2 weeks to get the bed sent, scattered over several couriers. In total, I've had to take 4 days off work to wait for couriers to send the parts of the bed and I've had to take 2 parcels at work for the missing parts.
Their phone line rarely works (engaged tone usually) so their web-chat is the only way to contact them, but when you do, their customer service people are very helpful.
I should note that I received a £5 M&S voucher for my troubles - a nice gesture, but an interesting valuation of the inconvenience caused.
I've bought computer parts from Overclockers since 2006 because they deliver on time, are easy to deal with if a return is required and because their forums offer customer support.
I take advantage of the free postage offer which requires you to have a certain number of forum posts. If this offer was not available then I think I might choose other retailers due to the delivery costs.
Mattress arrived on time after a phone call from them to confirm the delivery date.
However, I live in an apartment on the 2nd floor and the driver left me to lift it up the stairs myself - not what the website claims!
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