Richard Ellis´ profile
Reviews (4)
Charlies Direct
Item in stock, cheapest on the internet, arrived next day.
Was very happy to pay the shipping charge to get a proper courier (i.e. not Yodel) to deliver the item, which arrived the next day.
Wedo Beds
Lots of "human errors" but good customer service.
I experienced the following errors with my order:
1st. Bed delivered without headboard due to "human error".
2nd. Bed frame was missing slats.
3rd. Replacement slats arrived, but were for a different bed, so were unusable (didn't fit).
4th. Correct replacement slats were supposed to be sent but they forgot to send them.
5th. Same day courier sent the correct replacement slats, but again, they were for the wrong bed.
It took around 2 weeks to get the bed sent, scattered over several couriers. In total, I've had to take 4 days off work to wait for couriers to send the parts of the bed and I've had to take 2 parcels at work for the missing parts.
Their phone line rarely works (engaged tone usually) so their web-chat is the only way to contact them, but when you do, their customer service people are very helpful.
I should note that I received a £5 M&S voucher for my troubles - a nice gesture, but an interesting valuation of the inconvenience caused.
Reply from wedo-beds.co.uk
Overclockers UK
Excellent company - been a happy customer since 2006
I've bought computer parts from Overclockers since 2006 because they deliver on time, are easy to deal with if a return is required and because their forums offer customer support.
I take advantage of the free postage offer which requires you to have a certain number of forum posts. If this offer was not available then I think I might choose other retailers due to the delivery costs.
Mattressman
Excellent, but delivery driver unhelpful.
Mattress arrived on time after a phone call from them to confirm the delivery date.
However, I live in an apartment on the 2nd floor and the driver left me to lift it up the stairs myself - not what the website claims!
Reply from Mattressman
Thank you for taking the time to leave your review. With our own delivery drivers we can offer a two man service, but when we use a courier outside of our local area the drivers are not insured to enter the property so cannot assist to deliver to a second floor.
This information is displayed on the website for customers information, I'm sorry for the confusion with the delivery.
Kind regards
Mattressman
Assistant Customer services manager
Richard Ellis´ profile
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Please accept our sincere apologies for the inconvenience and frustration caused. We are not in the habit of missing parts from our consignments or making it difficult for customers with issues to get through to us.
As a result of your comments we have re-addressed our relationship with the supplier we used to fulfil your order and are in the process of establishing new procedures for communicating and checking orders placed with them.
We have recently moved telephone systems which has resulted in the difficulties you experienced in speaking with our customer service team. We believe we have identified the reason that calls were being caught in a bottleneck instead of being transferred directly to an operator. We continue to monitor our statistics and customer feedback in this regard.
We're not perfect, but we do appreciate any and all feedback that will help us to improve and avoid situations like this in the future.
Please accept our apologies once again.
Wedo.