We ordered 2 V festival red camping tickets for Highlands park chelmsford, we had them delivered a week before the event, 1 fine and the other damaged therefor an invalid ticket.
We rung the customer service department and had so many problems getting another ticket sent, they claimed this had never happened before and they had no policy in place to resolve this.
We got onto the original seller who getmein was selling on behalf of and arranged to meet to exchange ticket, get me in then interveaned and said told the original seller to not do this.
There final solution 3 days before V is for us to post the broken ticket back to them, (even 1st class could get lost and not arrive next day!) OUR ONLY PROOF, and when they recieve they would send us another, which there is no hope of this coming back within a day and something not going wrong again.
Atm they are not sourcing us another ticket and have caused us numerous problems after spending hundreds of pounds on this weekend.
They have ruined my FIRST fesitval and at this rate have no guarentee of being able to go OR getting our money refunded.
They are a joke, yes people have recieved tickets fine and had a pleasent experiance with them, but in the circumstance something goes wrong, they have NO policy in place to help. All they seem to
care about is your money.
Edited update- THEY HAVE NOW TOLD US THEY CANT REFUND US AND HUNG UP ON US AFTER MY BF BEING PATIENT AND POLITE!!!! RUDE STAFF, & £600+ ON CAMPING EQUIPTMENT, DRINK & TICKETS WAISTED!!!!!!!
Anthony found this review useful
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