Dave Watson´s profile

Reviews (1)

Just Eat

Not worthwhile

The biggest problem with this site is that the restaurant can rate themselves. Twice I've bought curries through this site and twice the meal that arrived was terrible. Girlfriend's Korma was drowning in grainy soupy, the few pieces of chicken were really poor quality. The Rogan I had; the lamb was tough, again swimming in sauce which was so greasy I couldn't finish it. 2 different restaurants, 2 awful takeaways. When I left a negative review of the 1st restaurant I was bombarded with calls from them, the restaurant also pretended to be me to try and have the review removed. When I checked the review was still there it was followed by a load of 5 star reviews with no text.

If this isn't the restaurant trying to bring their score up, I don't know what it is and if you can't trust the reviews to be impartial, what's the point in using a site like this?

I won't be using Just Eat again and have urged my friends to avoid it as well.

14 August 2012

Reply from Just-Eat.co.uk

Hi Dave,

I'm sorry to hear your unhappy with the service which we provide. I would like to explain the way our rating system works. When an order is placed and completed, customers can then rate the takeaway. A rating can only be placed when an order has been specifically placed with any particular restaurant. We take pride in our rating system, as we do not allow any reviews to be removed and we do not condone the removal of reviews unless they contain offensive, abusive or racist language or breach the terms and conditions stated on the website.

If a takeaway was to leave a review they would have to place an order online, whether it is card or cash they would be charged commission on each order. Takeaways should not be leaving reviews online and we take allegations like this seriously. Could you please email me the details of the takeaway in question so I can investigate this further. My email address is trustpilot@just-eat.co.uk

I would also like to thank you for leaving a review, all customer feedback is important to us.

Kind regards,

Preena kamle
Social Media Consultant

Email: trustpilot@just-eat.co.uk

Dave Watson´s profile

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Dave Watson
London, United Kingdom