Denise and Ash´s profile

Reviews (4)



money went almost immediately from my card
shoes are shipped to the UK from France
customer service closed for two days due to a French bank holiday
emails not answered
then i'm asked to write a review so in a nutshell ....

13 May 2013

Reply from Rubbersole

Hello Denise and Ash,

I do apologise for the inconvenience caused as to your shopping experience with us.

We are indeed a company that is half-French/half-British and our call centre and our warehouse do observe French bank holidays as they are located in France. As our call centre was closed on the 8th and 9th May, unfortunately our staff were not able to answer your inquiries until May 10th, when the office was back open again. On the 10th May, our colleagues did reply to all of the support tickets that were present in the queue and the phone lines were open all day long for customer calls.

As for ordering, payment is taken when an order is confirmed. Normally you would have received an automated e-mail detailing your order information as an order confirmation.

If you have any further inquiries, I would recommend that you contact our customer service by phone or by e-mail if that is more convenient for you, and we would be more than happy to help!

Kind Regards,
Katie, Rubbersole Customer Service

Chocolate Trading Company

After endless searching on the high street ......

This was exactly what I was looking for. Now need an anniversary gift for my hubby but sadly the item I want from your website is out of stock :(

Will definitely keep your site on my favourites list, excellent products, thank you


GHD Sahara Gold Limited Edition 2012

total luxury!
Ordered one day received the next
absolutely love my new straighteners!

Watersports Warehouse

Excellent service

Ordered our snorkelling equipment one day and received it the next!
Very efficient and helpful customer service, definitely recommend without a doubt

Denise and Ash´s profile

profile image of Denise and Ash
Denise and Ash
United Kingdom