*Update* Within minutes of writing the review below I had a call from one of the company's managers apologising for the problem. He refunded my delivery charge immediately blaming a member of staff who was no longer employed for the oversight. Glad it was sorted in the end but a shame I had to give them a bad review first.
I bought a home cinema system from this company. The product is excellent and I am very happy with it, however my experience of the company was awful.
I paid for next day delivery on Wednesday expecting the product to arrive on Thursday. It didn't turn up. I contacted them on the Friday to ask where it was and was informed it "hadn't arrived at the depot." I asked to be upgraded to Saturday delivery and I was just ignored. The system eventually arrived the following Wednesday.
I emailed and asked to be refunded the difference between my next day delivery charge and standard delivery. Despite two emails they have simply ignored me and no refund has been given.
Sometimes delivery goes wrong - however this company have made absolutely no attempt at all to compensate me. I have paid for a service I did not get and been ignored.
Do not use this company. Their prices look good, but if something goes wrong it is simply not worth it.
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